Privacy Policy

As a customer of Speak Dog we want you to rest assured that we’ll honor your information and hold it private.  When you provide us with personal information, we’ll use it only to process your registration or purchase request.  We will never sell your information to a third party. As we strive to provide an excellent customer service experience we welcome your questions, should they arise.

Information You Provide Us

In several areas of our site we ask you to provide information by filling out and submitting an online form. Below you will find details on how we’ll use this information:

Checkout – We ask for your name, address and contact information to process your registration and/or purchase and so we may contact you if we have a question. This information is provided to the company or companies we have contracted with to process your credit card payment.

When you register for a class or make a purchase using  your credit card the transaction will be processed by Speak Dog LLC. Please check your credit card statement to verify that the charges have been properly processed. We do not share any other information with third parties, except in the case of contact information needed to process and fulfill your registration with affiliated organizations where we are hosting a class, i.e. the City of Richland. We do not share or sell email addresses.

My Account – When you create an account, we ask for your name, address, phone number, email address, and a user name and password. We use this information to fulfill your registration and to enable time-saving features like express checkout, wish lists, and saved baskets. We do not share or sell this information.

eNewsletter Sign-up – We ask you to provide a name, email address and profile information. We use this information only to fulfill your request and, in the case of profile information, to help make sure we’re sending you the type of email updates you want to receive. We do not share or sell email addresses.

Information We Don’t Collect – When you visit and browse our site, we do not collect your name, email address or any other personal information unless you provide it to us.

How We Use Email– After you complete your registration or purchase a product on our site, you will receive an email confirmation.

We send our eNewsletter and email updates on upcoming classes and training tips to subscribers only. Unsubscribe instructions are included in each edition of the email. We do not sell or share email addresses with other companies. We do use email as a means of receiving feedback from our customers, and we encourage you to email us with your questions or comments. We read every email we receive.

Links To Other Sites– Occasionally we provide links to other sites we think you will find of value. These sites operate independently of us and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit.

About Information We Share With Others– We do not, under and circumstances, share or sell your information to anyone.

Information We Do Not Share With Others– We do not share, sell or trade email addresses, information collected as part of a survey, or specific details about you or your household.

We do not contribute to or participate in shared or cooperative databases, which give other companies access to your personal information. We do not release credit card or financial information for use by other companies.

For both privacy and security purposes, all transactional information communicated between customers and our web site is transmitted in an encrypted format, and all credit card information is deleted from our servers immediately after card authorization.

How To Remove Your Name From Our Mailing List– Email us at info@speakdogtricities.com. If you wish to remove your name from our eNewsletter list please use the “opt-out” button at the bottom of the eNewsletter email.

Updates To Our Information Practices– This statement is updated from time to time to reflect changes we deem appropriate and necessary to improve our customer service experience. We encourage you to periodically review this page for the latest information on our privacy practices. We will never change our policies with regard to releasing information to third parties without first notifying all customers and providing them with the opportunity to “opt-in” for correspondence from other companies.

Questions or Comments – For questions, comments or assistance with any privacy-related issues, we invite you to email us info@speakdogtricities.com or call 509-531-1130 . We’re always happy to help.